中文版
1. 概述
Zerk（以下简称“本应用”）是一款家用电器故障诊断与配件购买应用。我们非常重视您的隐私。本隐私政策说明我们在您使用本应用时会收集哪些信息、如何使用这些信息，以及您对自己信息享有的权利。
使用本应用即表示您同意本隐私政策所述的信息处理方式。
2. 我们收集的信息
2.1 您主动提供的信息
- 账户信息：注册或登录时的电子邮箱、密码（加密存储）。若您使用“通过 Apple 登录”，我们仅接收 Apple 提供的匿名标识符及您授权共享的邮箱。
- 个人资料：昵称、头像（可选）。
- 收货/维修地址：收件人姓名、电话、详细地址，用于配件寄送和上门维修。
- 订单与购物信息：购物车内容、订单记录、售后/退款申请。
- 客服工单与对话：您提交的工单内容、与在线客服的聊天记录及您发送的图片。
2.2 您授权后我们访问的信息
- 相机 / 相册照片：用于拍摄或选择电器照片进行故障诊断和配件匹配。照片会上传至我们的服务器进行识别。
- 麦克风与语音识别：仅在您使用语音输入与客服沟通时使用，将语音转为文字。
- 位置信息（使用期间）：仅在您主动选择“自动填充地址”时获取一次，用于填写维修/收货地址。我们不进行持续的位置追踪。
2.3 自动收集的信息
- 设备基本信息、应用运行日志，用于保障服务稳定与安全。
3. 我们如何使用信息
- 提供并维护核心功能：故障诊断、配件搜索与购买、订单履约、售后服务。
- 处理支付（见第 4 条）。
- 提供客户支持并回复您的工单。
- 保障账户与交易安全、防范欺诈。
- 在法律要求时履行合规义务。
我们不会将您的个人信息出售给第三方，也不会用于与上述目的无关的广告。
4. 支付信息
本应用通过 Stripe 处理支付，并支持 Apple Pay。
- 您的银行卡号、CVV 等完整支付凭证由 Stripe 直接处理，本应用及我们的服务器不会存储您的完整卡号。
- 我们仅保存订单金额、支付状态、支付单号等交易记录。
- Stripe 的隐私实践请见：https://stripe.com/privacy
5. 信息共享
我们仅在以下情形共享您的信息：
- 服务提供商：Stripe（支付处理）、Apple（登录与 Apple Pay）、我们的后端服务（humanoiddepot.ai）用于存储和处理业务数据。
- 法律要求：应法律、法规或政府主管部门的合法要求。
- 经您同意的其他情形。
6. 数据存储与安全
- 数据传输采用 HTTPS/TLS 加密。
- 密码经加密存储。
- 我们采取合理的技术与管理措施保护您的信息，但请理解互联网传输无法保证绝对安全。
7. 数据保留
我们在为您提供服务所必需的期间内保留您的信息。您删除账户后，我们将在合理期限内删除或匿名化您的个人信息，法律另有要求的除外。
8. 您的权利
- 访问与更正：您可在应用内查看和修改个人资料、地址等信息。
- 删除账户：您可在应用内“我的 → 删除账户”永久删除您的账户及关联个人数据。
- 如需进一步协助，请通过第 11 条的方式联系我们。
9. 儿童隐私
本应用不面向 13 周岁以下儿童，我们不会在知情的情况下收集儿童的个人信息。
10. 政策更新
我们可能不时更新本隐私政策。更新后将在应用内公布并更新顶部的“最后更新日期”。重大变更我们会以显著方式通知您。
11. 联系我们
如对本隐私政策有任何疑问，请通过应用内“在线客服”或以下方式联系我们：
English Version
1. Overview
Zerk ("the App") is an application for home-appliance fault diagnosis and spare-parts purchasing. We take your privacy seriously. This Privacy Policy explains what information we collect when you use the App, how we use it, and the rights you have regarding your information.
By using the App, you agree to the information practices described in this Privacy Policy.
2. Information We Collect
2.1 Information you provide
- Account information: email and password (stored encrypted) when you register or sign in. If you use "Sign in with Apple," we receive only the anonymized identifier Apple provides and the email you choose to share.
- Profile: nickname and avatar (optional).
- Shipping / repair address: recipient name, phone number, and address, used for parts delivery and on-site repair.
- Order and shopping data: cart contents, order history, after-sales/refund requests.
- Support tickets and chats: ticket contents, live-support chat messages, and images you send.
2.2 Information we access with your permission
- Camera / Photo Library: to take or select photos of your appliance for diagnosis and parts matching. Photos are uploaded to our servers for recognition.
- Microphone & Speech Recognition: used only when you dictate messages to support by voice, to convert speech to text.
- Location (While Using the App): obtained only once, when you choose "auto-fill address," to populate your repair/shipping address. We do not perform continuous location tracking.
2.3 Automatically collected information
- Basic device information and app logs, used to keep the service stable and secure.
3. How We Use Information
- Provide and maintain core features: diagnosis, parts search and purchase, order fulfillment, after-sales support.
- Process payments (see Section 4).
- Provide customer support and respond to your tickets.
- Protect account and transaction security and prevent fraud.
- Comply with legal obligations where required.
We do not sell your personal information to third parties, nor use it for advertising unrelated to the purposes above.
4. Payment Information
The App processes payments through Stripe and supports Apple Pay.
- Your full card details (card number, CVV, etc.) are handled directly by Stripe; the App and our servers do not store your full card number.
- We retain only transaction records such as order amount, payment status, and payment reference numbers.
- Stripe's privacy practices: https://stripe.com/privacy
5. Information Sharing
We share your information only in these cases:
- Service providers: Stripe (payment processing), Apple (sign-in and Apple Pay), and our backend service (humanoiddepot.ai) for storing and processing business data.
- Legal requirements: in response to lawful requests by law, regulation, or competent authorities.
- With your consent for other purposes.
6. Data Storage & Security
- Data in transit is encrypted via HTTPS/TLS.
- Passwords are stored encrypted.
- We apply reasonable technical and organizational measures, though no internet transmission can be guaranteed to be perfectly secure.
7. Data Retention
We retain your information for as long as necessary to provide the service. After you delete your account, we will delete or anonymize your personal information within a reasonable period, unless retention is required by law.
8. Your Rights
- Access & correction: view and edit your profile and addresses within the App.
- Account deletion: permanently delete your account and associated personal data via "Profile → Delete Account" in the App.
- For further assistance, contact us as described in Section 11.
9. Children's Privacy
The App is not directed to children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted in the App and reflected in the "Last Updated" date above. We will notify you of material changes prominently.
11. Contact Us
If you have questions about this Privacy Policy, contact us via in-app Live Support or:
- Email: maggiec00002@gmail.com